Mediation is an informal, confidential process.
Throughout the pandemic, mediations are held online through zoom conference
The mediator is the neutral third party
A workable solution that disputants agree on is drafted into an Agreement.
The practice is specific to families and healthcare professionals planning and/or caring for dementia at home or facility based. Available for co-mediation to assist with dementia expertise.
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My methods of practice are grounded in listening to understand the dialog guided by keen focus on common needs, common values, common goals resulting through your shared decision-making during the mediation process.
My expertise integrated into the mediation process includes sensitivity to access, conflict in family structures from caring for Alzheimer's disease, the elder's perspective.
Mediating quality of care complaints for CMS Medicare beneficiaries has extended my awareness of the elder's perspective on service delivery and the quality of their care.
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My online outreach encompasses mediation, dementia care management, facilitation, advocacy, staff training.
Demand for Online Mediation Spikes during Covid-19
Telehealth:Improving Dementia Care
Online expertise has evolved through higher education
Online public service,from 2004-2014, I served as Dementia Expert for Carepathways. AskKaren was an online column for families worldwide to reach out about their caregiving and conflict concerns with dementia though an online public forum. The public service became a venue for long term care staff. The information validated what we know and what we need to know about dementia care stress and conflict within dementia care environments for action. Today, mediation is widely recognized as a trusted service option for family care and conflict issues. Demand for online mediation has escalated due to Covid-19 and transitions have been seamless.
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Mediation is different than other alternative dispute resolution processes in the following ways.
Negotiation involves opposing parties and a third party who IS NOT neutral.
Arbitration uses a neutral third party who actually makes the decision on how to resolve the conflict.
Litigation involves a judge who makes the final decisions. Litigation is far more time consuming, expensive and it is not as confidential as mediation.
Mediation may be voluntary or court ordered.
When mediation is court ordered, disputants are simply ordered to show up for the mediation. From there, the process is voluntary.
In either case, mediation is confidential.
Advantages of Mediation
The mediation process has several advantages.
The main advantage is that the parties retain control
Win-win outcomes fit the needs and interests of the opposing individuals.
According to Michigan Mediator Susan Butterwick, Esq. "because the outcomes also reflect the party's choices and priorities, in turn, there is a higher level of compliance (80-85%) with the written agreement than there is with court judgments which, is much lower."
Confidentiality is a big plus for mediation.
Mediation process has various platforms to access
Online: Zoom Conference
Private Appointments are limited during pandemic
ODR and Access
Civic Center Healthcare Campus
3031 N Civic Center Plaza
Scottsdale, AZ 85251
p: 480-331-7163 | WhatsApp 480-331-7163
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